Faq

Faq
How do I place an order for furniture?

Ordering furniture from our website is super easy! Just browse through our collection, pick the item you like, select your preferred size or color (if available), and click on the “Add to Cart” button. Once you’re ready, head over to your cart and proceed to checkout. Fill in your shipping details, choose a payment method, and you’re all set! We’ll handle the rest and keep you updated every step of the way.

Can I customize the furniture pieces?

bsolutely! We do offer customization options on select furniture items. Whether you want a different size, fabric, color, or finish—we’ll do our best to bring your vision to life. Just get in touch with our team, share your requirements, and we’ll guide you through the customization process step by step.

What materials are used in your furniture?

We take pride in using high-quality materials for our furniture to ensure durability and style. Our pieces are crafted from a variety of materials, including solid wood, high-quality metal, premium fabrics, and eco-friendly finishes. Each material is carefully selected for its strength, aesthetic appeal, and longevity. If you have any specific material preferences, feel free to ask—we’re happy to help!

Can I see the furniture in a showroom before making a purchase?

Yes, you can! We have a showroom where you can explore our furniture in person before making your decision. Feel free to visit us to see the quality, design, and finish up close. If you need more details on the showroom location, just let us know!

What are the available payment methods?

Yes, we offer multiple payment options for your convenience. You can pay using credit or debit cards, online bank transfers, and even popular digital wallets. We want to make your shopping experience as smooth and flexible as possible, so you can choose the method that works best for you.

How long does it take to process an order?

Once you place your order, we aim to process it as quickly as possible! Typically, it takes 15-20 business days for us to prepare your furniture for shipment. After that, delivery times depend on your location and the shipping method chosen. We'll keep you updated with tracking information so you can follow your order every step of the way.

Can I change or cancel my order after placing it?

We understand that things can change, so if you need to modify or cancel your order, please contact us as soon as possible! We process orders quickly, but if your order hasn’t shipped yet, we’ll do our best to accommodate any changes or cancellations. Once it’s on its way, though, we won’t be able to make adjustments. Don’t hesitate to reach out if you need help!

Do you offer discounts for bulk orders?

Yes, we do! If you're looking to buy furniture in bulk for your home, office, or any other project, we can offer special discounts. Just reach out to us with the details of your order, and our team will provide you with a personalized quote. We’re always happy to help with bulk purchases!

What is the warranty policy for your furniture?

We stand by the quality of our furniture, which is why we offer a warranty on all our pieces. Our warranty covers manufacturing defects and issues related to craftsmanship. The duration and terms may vary depending on the product, so be sure to check the specific warranty details for each item. If you run into any problems, don’t worry—we’re here to help and will make sure your issue is resolved!

How much do you charge for delivery?

Delivery charges depend on your location and the size of your order. We offer competitive rates and strive to keep shipping costs as affordable as possible. During checkout, you’ll see the exact delivery fee based on your address and the items you’re purchasing. If you have any questions or need assistance, our customer support team is here to help!

Do You Offer International Shipping?

At the moment, we only offer shipping within Pakistan, but we’re looking to expand in the future! If you’re outside of our current shipping area, feel free to reach out, and we can discuss possible solutions. We’re always working on making our products more accessible worldwide!

How long does delivery take?

Delivery times vary depending on your location and the shipping method you choose. Typically, you can expect your order to arrive within 5-10 business days. Once your order ships, we’ll send you tracking information so you can keep an eye on its journey. If you need your furniture sooner, let us know, and we’ll do our best to accommodate you!

Can I track my order?

Yes, you can! Once your order has shipped, we’ll send you a tracking number so you can follow your furniture’s journey right to your doorstep. Simply enter the tracking number on the carrier’s website, and you’ll be able to see the status of your delivery in real-time. If you have any questions, don’t hesitate to reach out to us!

Do you offer assembly services upon delivery?

Yes, we do! For an additional fee, we can arrange assembly services when your furniture is delivered. Our professional team will handle the setup, so you don’t have to worry about a thing. Just let us know during checkout if you’d like to add this service, and we’ll take care of the rest!

Do you provide maintenance or care tips for the furniture?

Absolutely! We want your furniture to last for years, so we provide easy-to-follow care tips for each piece. Whether it’s cleaning, polishing, or general upkeep, we offer guidelines to keep your furniture in top shape. You’ll find detailed care instructions on our website, and if you ever need more personalized advice, just reach out to us—we’re always happy to help!

Can I order replacement parts for my furniture?

Yes, you can! If you need replacement parts for your furniture, just get in touch with us. Whether it’s a missing screw, a damaged component, or something else, we’ll do our best to help you find the right part. Reach out to our customer service team, and we'll guide you through the process.

Do you offer repair services for furniture?

While we don’t offer in-house repair services, we’re more than happy to assist you with any repair needs you may have. If your furniture is under warranty, we’ll help you with the necessary steps to get it fixed. For issues outside the warranty, we can recommend trusted repair professionals who specialize in furniture. Just reach out to us, and we’ll guide you!

How can I contact customer support for issues?

If you run into any issues or have questions, our customer support team is just a message away! You can reach us by email, phone, or through our WhatsApp feature. We’re available Monday through Friday, and we’ll do our best to resolve your issue as quickly as possible. Don’t hesitate to get in touch—we’re here to help!

What should I do if I receive the wrong item?

We’re sorry if that happens! If you’ve received the wrong item, don’t worry—we’ll make it right. Just contact our customer support team as soon as possible with your order details, and we’ll arrange for the correct item to be sent to you. We’ll also guide you through the return process for the incorrect item. Your satisfaction is our priority!

Do you provide cleaning instructions for different materials?

Yes, we do! Each material used in our furniture requires different care, and we’ve got you covered. Whether it’s wood, leather, fabric, or metal, we provide easy-to-follow cleaning instructions for each type of material. You can find these tips on our website or reach out to us directly if you need specific advice. We want your furniture to stay looking beautiful for years to come!

Can I purchase an extended warranty for my furniture?

No, we currently do not offer extended warranties for our furniture. However, all of our products come with a standard warranty that covers manufacturing defects. If you need more details about the warranty, feel free to reach out to our customer support team.

How do I assemble the furniture if it comes flat-packed?

No worries—we’ve got you covered! If your furniture arrives flat-packed, it will come with easy-to-follow assembly instructions. We also include all the necessary tools and hardware to make the process as smooth as possible. If you need any help or have questions along the way, feel free to reach out to our customer support team. We’re here to make sure your furniture comes together perfectly!

Is there a manual or guide for assembly?

Yes, absolutely! Every piece of furniture that requires assembly comes with a detailed manual or guide. The instructions are step-by-step and easy to follow, making the assembly process as simple as possible. If you ever run into any trouble or need extra guidance, feel free to contact our customer support team—we’re always happy to help!

How do I place an order for furniture?

Ordering furniture from our website is super easy! Just browse through our collection, pick the item you like, select your preferred size or color (if available), and click on the “Add to Cart” button. Once you’re ready, head over to your cart and proceed to checkout. Fill in your shipping details, choose a payment method, and you’re all set! We’ll handle the rest and keep you updated every step of the way.

Can I customize the furniture pieces?

bsolutely! We do offer customization options on select furniture items. Whether you want a different size, fabric, color, or finish—we’ll do our best to bring your vision to life. Just get in touch with our team, share your requirements, and we’ll guide you through the customization process step by step.

What materials are used in your furniture?

We take pride in using high-quality materials for our furniture to ensure durability and style. Our pieces are crafted from a variety of materials, including solid wood, high-quality metal, premium fabrics, and eco-friendly finishes. Each material is carefully selected for its strength, aesthetic appeal, and longevity. If you have any specific material preferences, feel free to ask—we’re happy to help!

Can I see the furniture in a showroom before making a purchase?

Yes, you can! We have a showroom where you can explore our furniture in person before making your decision. Feel free to visit us to see the quality, design, and finish up close. If you need more details on the showroom location, just let us know!

What are the available payment methods?

Yes, we offer multiple payment options for your convenience. You can pay using credit or debit cards, online bank transfers, and even popular digital wallets. We want to make your shopping experience as smooth and flexible as possible, so you can choose the method that works best for you.

How long does it take to process an order?

Once you place your order, we aim to process it as quickly as possible! Typically, it takes 15-20 business days for us to prepare your furniture for shipment. After that, delivery times depend on your location and the shipping method chosen. We'll keep you updated with tracking information so you can follow your order every step of the way.

Can I change or cancel my order after placing it?

We understand that things can change, so if you need to modify or cancel your order, please contact us as soon as possible! We process orders quickly, but if your order hasn’t shipped yet, we’ll do our best to accommodate any changes or cancellations. Once it’s on its way, though, we won’t be able to make adjustments. Don’t hesitate to reach out if you need help!

Do you offer discounts for bulk orders?

Yes, we do! If you're looking to buy furniture in bulk for your home, office, or any other project, we can offer special discounts. Just reach out to us with the details of your order, and our team will provide you with a personalized quote. We’re always happy to help with bulk purchases!

What is the warranty policy for your furniture?

We stand by the quality of our furniture, which is why we offer a warranty on all our pieces. Our warranty covers manufacturing defects and issues related to craftsmanship. The duration and terms may vary depending on the product, so be sure to check the specific warranty details for each item. If you run into any problems, don’t worry—we’re here to help and will make sure your issue is resolved!

How much do you charge for delivery?

Delivery charges depend on your location and the size of your order. We offer competitive rates and strive to keep shipping costs as affordable as possible. During checkout, you’ll see the exact delivery fee based on your address and the items you’re purchasing. If you have any questions or need assistance, our customer support team is here to help!

Do You Offer International Shipping?

At the moment, we only offer shipping within Pakistan, but we’re looking to expand in the future! If you’re outside of our current shipping area, feel free to reach out, and we can discuss possible solutions. We’re always working on making our products more accessible worldwide!

How long does delivery take?

Delivery times vary depending on your location and the shipping method you choose. Typically, you can expect your order to arrive within 5-10 business days. Once your order ships, we’ll send you tracking information so you can keep an eye on its journey. If you need your furniture sooner, let us know, and we’ll do our best to accommodate you!

Can I track my order?

Yes, you can! Once your order has shipped, we’ll send you a tracking number so you can follow your furniture’s journey right to your doorstep. Simply enter the tracking number on the carrier’s website, and you’ll be able to see the status of your delivery in real-time. If you have any questions, don’t hesitate to reach out to us!

Do you offer assembly services upon delivery?

Yes, we do! For an additional fee, we can arrange assembly services when your furniture is delivered. Our professional team will handle the setup, so you don’t have to worry about a thing. Just let us know during checkout if you’d like to add this service, and we’ll take care of the rest!

Do you provide maintenance or care tips for the furniture?

Absolutely! We want your furniture to last for years, so we provide easy-to-follow care tips for each piece. Whether it’s cleaning, polishing, or general upkeep, we offer guidelines to keep your furniture in top shape. You’ll find detailed care instructions on our website, and if you ever need more personalized advice, just reach out to us—we’re always happy to help!

Can I order replacement parts for my furniture?

Yes, you can! If you need replacement parts for your furniture, just get in touch with us. Whether it’s a missing screw, a damaged component, or something else, we’ll do our best to help you find the right part. Reach out to our customer service team, and we'll guide you through the process.

Do you offer repair services for furniture?

While we don’t offer in-house repair services, we’re more than happy to assist you with any repair needs you may have. If your furniture is under warranty, we’ll help you with the necessary steps to get it fixed. For issues outside the warranty, we can recommend trusted repair professionals who specialize in furniture. Just reach out to us, and we’ll guide you!

How can I contact customer support for issues?

If you run into any issues or have questions, our customer support team is just a message away! You can reach us by email, phone, or through our WhatsApp feature. We’re available Monday through Friday, and we’ll do our best to resolve your issue as quickly as possible. Don’t hesitate to get in touch—we’re here to help!

What should I do if I receive the wrong item?

We’re sorry if that happens! If you’ve received the wrong item, don’t worry—we’ll make it right. Just contact our customer support team as soon as possible with your order details, and we’ll arrange for the correct item to be sent to you. We’ll also guide you through the return process for the incorrect item. Your satisfaction is our priority!

Do you provide cleaning instructions for different materials?

Yes, we do! Each material used in our furniture requires different care, and we’ve got you covered. Whether it’s wood, leather, fabric, or metal, we provide easy-to-follow cleaning instructions for each type of material. You can find these tips on our website or reach out to us directly if you need specific advice. We want your furniture to stay looking beautiful for years to come!

Can I purchase an extended warranty for my furniture?

No, we currently do not offer extended warranties for our furniture. However, all of our products come with a standard warranty that covers manufacturing defects. If you need more details about the warranty, feel free to reach out to our customer support team.

How do I assemble the furniture if it comes flat-packed?

No worries—we’ve got you covered! If your furniture arrives flat-packed, it will come with easy-to-follow assembly instructions. We also include all the necessary tools and hardware to make the process as smooth as possible. If you need any help or have questions along the way, feel free to reach out to our customer support team. We’re here to make sure your furniture comes together perfectly!

Is there a manual or guide for assembly?

Yes, absolutely! Every piece of furniture that requires assembly comes with a detailed manual or guide. The instructions are step-by-step and easy to follow, making the assembly process as simple as possible. If you ever run into any trouble or need extra guidance, feel free to contact our customer support team—we’re always happy to help!